We stand behind our product and offer the best warranty terms in the industry. No matter how old your hardware forensic imager is, it is covered by our Lifetime warranty, for as long as your software update subscription is active.
In the event of a malfunction, we will repair or replace your system free of charge. Before we approve an RMA request, we will verify whether or not your system has an active software update subscription. There are no additional conditions to be met.
Physical damage is not covered by warranty.
The first year of subscription is included with the initial purchase. Subscription fee covers 3 major software updates annually.
Subscription extension can be ordered on this page.
For all RMA requests please contact your distributor. Alternatively, you may contact our head office in Canada.