Atola Insight

Atola Insight Issues

Resolution depends on the type of your DiskSense unit. If you have a USB unit, the message means that either unit is powered off, there is no USB link between the unit and the PC, or the required drivers are missing. For driver recovery, please proceed to the Atola Insight download page and download driver pack.

If you have an Ethernet unit, then please verify that the Unit Status indicator is not flashing (flashing means unit is booting) and you do not have any firewall that might block the connection. Verify ethernet connection to the computer. If that did not help, then try manually setting the IP address of your PC to 192.168.0.100, network mask 255.255.255.0. If Insight still does not launch, then please follow the procedure of resetting IP address of the unit (see article below).

Default IP address is 192.168.0.177. To reset the current IP address to 192.168.0.177, turn off the unit, press and hold the yellow HDD Power Off button and then turn on the unit. Hold HDD Power Off button until the unit is ready (Unit Status LED is not blinking). Now the unit has default IP address (192.168.0.177).

Cause: Laptops apply some scrambling algorithm (depending on the laptop manufacturer) before sending the password you type to the hard drive.

Resolution: There is nothing to resolve. The extracted (encrypted) password is the one that is in the hard drive. You can use it to unlock the drive.

First, please download and install Microsoft SQL Server Management Studio Express.

Then:
1. Launch Microsoft SQL Server Management Studio Express
2. Click "Connect"
3. Expand "Databases"
4. Right-click "AtolaInsightDB", select Tasks->Back Up...
5. Proceed with the backup

Restore procedure is similar to backup, just select Tasks->Restore instead of Tasks->Back Up.

Cause: there is a bug in the DiskSense firmware update utility

Workaround: Detach IDE and SATA cables and install a jumper on IDE port pins 1 and 3:

After the update procedure is complete, remove jumper and continue to work normally. This issue is already resolved in latest releases of Atola Insight.